Our policies
Privacy Policy
Introduction
S&Sdesigns is committed to protecting your privacy and ensuring that your personal and payment information is secure. This privacy policy outlines how we collect, use, and disclose your personal information when you visit our website or make a purchase from our online store.
What information do we collect?
We collect the following types of personal information:
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Contact information: name, email address, phone number, and physical address
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Payment information: credit card number, expiration date, and security code
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Order information: order number, order date, and product details
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Browsing information: IP address, browser type, and browsing history
How do we collect information?
We collect information through:
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Our website: when you create an account, make a purchase, or browse our website
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Email: when you contact us or subscribe to our newsletter
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Social media: when you interact with us on social media platforms
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Third-party services: when you use third-party services, such as payment gateways or shipping providers
How do we use your information?
We use your information to:
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Process your orders and fulfill your purchases
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Send you order confirmations and shipping updates
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Send you marketing and promotional emails
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Improve our website and online store
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Analyze website traffic and user behavior
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Comply with legal and regulatory requirements
Do we share your information?
We may share your information with:
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Third-party service providers: payment gateways, shipping providers, and other third-party services
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Law enforcement: in response to a subpoena or court order
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Government agencies: as required by law
How do we keep your information secure?
We take the security of your information seriously and use industry-standard security measures to protect it, including:
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Secure servers: our servers are located in secure data centers and are protected by firewalls and intrusion detection systems
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Encryption: we use SSL encryption to protect your payment information
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Access controls: we limit access to your information to authorized personnel only
How can you access and update your information?
You can access and update your information by logging into your account on our website or by contacting us directly.
Do we use cookies?
Yes, we use cookies to track your browsing behavior and improve your experience on our website. You can opt-out of cookies by adjusting your browser settings.
Do we comply with data protection laws?
Yes, we comply with data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Changes to this privacy policy
We reserve the right to update this privacy policy at any time. We will notify you of any changes by email or by posting the updated policy on our website.
Contact us
If you have any questions or concerns about this privacy policy, please contact us at SSdesigns39@outlook.com.
Effective date
This privacy policy is effective as of 6/9/2024 and will remain in effect until further notice.
By using our online store, you agree to the terms of this privacy policy.
Order Fulfillment Timeline Policy
Introduction
At S&Sdesigns, we strive to provide our customers with efficient and timely processing of their orders. This policy outlines the processing times for both standard and expedited orders to ensure clarity and transparency.
Standard Order Processing
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Processing Time: Orders will be processed within 5 to 10 business days.
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Definition: Business days are Monday through Friday, excluding public holidays.
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Communication: Customers will receive an email notification once their order has been processed and shipped.
Expedited Order Processing
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Processing Time: Expedited orders will be processed within 5 to 7 business days.
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Definition: Business days are Monday through Friday, excluding public holidays.
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Communication: Customers opting for expedited processing will receive priority handling and an email notification once their order has been processed and shipped.
Additional Information
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Order Confirmation: Customers will receive an order confirmation email upon placing their order.
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Tracking Information: Once the order has been shipped, a tracking number will be provided via email to allow customers to track their shipment.
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Delays: In the event of any delays, customers will be notified promptly via email with an updated processing timeline.
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Customer Support: For any questions or concerns regarding order processing, customers are encouraged to contact our customer support team at support@ssdesigns.com.
Conclusion
We appreciate your business and aim to process your orders as efficiently as possible. Thank you for choosing S&Sdesigns.
Custom Graphic Alterations and Personalized Orders Return Policy
Introduction
At S&Sdesigns, we aim to provide our customers with high-quality, customized products. This policy outlines the return policy specifically for orders that include custom graphic alterations upon request and personalized orders.
Custom Graphic Alterations
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Service Description: Customers may request custom graphic alteration services for their orders. This service involves precise modifications to the graphic designs as per customer specifications.
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Order Confirmation: Customers will receive a confirmation email detailing the custom alteration request and associated changes to their order.
Personalized Orders
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Service Description: Personalized orders include any product that has been customized with specific details provided by the customer, such as names, dates, or unique designs.
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Order Confirmation: Customers will receive a confirmation email detailing their personalization requests and associated changes to their order.
Return Policy for Custom and Personalized Orders
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Non-Returnable Items: Any order that includes custom graphic alterations or personalization upon request will be considered a final sale and will not be eligible for the standard 30-day return policy.
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No Guarantee: Any request to alter a graphic will void the guarantee on the order, and it shall not be returned.
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Reason for Policy: Due to the personalized nature of custom graphic alterations and personalized orders, these items cannot be resold or repurposed, making it impossible to offer returns or exchanges.
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Customer Acknowledgment: By requesting custom graphic alterations or personalization, customers acknowledge and agree to waive their rights to return or exchange the customized product.
Additional Information
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Order Review: Customers are encouraged to carefully review their custom alteration and personalization request details before finalizing their order.
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Customer Support: For any questions or concerns regarding custom graphic alterations, personalized orders, and the return policy, customers are encouraged to contact our customer support team at support@ssdesigns.com.
Conclusion
We strive to ensure customer satisfaction with every order, including those with custom graphic alterations and personalization. We appreciate your understanding and cooperation with this policy.
SSDESIGNS 30-Day Return Policy
At SSDESIGNS, we strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not fully satisfied with your order, we offer a hassle-free return process within 30 days of the purchase date. Please review our return policy below for details.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, unwashed, and in the same condition as you received it.
The item must be in its original packaging, with all tags attached.
Proof of purchase is required (order number, receipt, or invoice).
Non-Returnable Items
Certain items are not eligible for return, including:
Customized or personalized items
Items marked as “Final Sale” or “Clearance”
Gift cards
Return Process
1. Initiate a Return: Contact our customer service team at SSdesigns39@outlook.com within 30 days of your purchase to start the return process. Please include your order number and reason for the return.
2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number and instructions on where to send your item(s).
3. Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method as we are not responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.
Exchanges
If you wish to exchange an item, please initiate a return for the original item and place a new order for the replacement. This ensures the quickest processing and delivery of your new item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund, and cover any shipping costs associated with the return of damaged or defective items.
Contact Us
For any questions regarding our return policy, please reach out to us at SSdesigns39@outlook.com.